Use the LockVue web portal to activate and manage your locks, manage permissions and view activity on your network.
The web portal also allows users to share and revoke access to multiple locks (a Group) and with multiple users (a Team) in one go.
Read on for quick a quick introduction to the main LockVue web portal features.
Login
To access the LockVue web portal, use a web browser to navigate to https://go.lockvue.com and enter in your email address and password.
If you don't have an account already, make sure to click on Create an account.
For more detail and information about registering and logging in, have a look at the below helpdesk pages:
Navigating the LockVue Web Portal
Use the left side menu to navigate through the web portal. Just click on the section you'd like to go to. You can minimise the side menu for some extra screen space and edit some of your profile details. See below annotated image:
Side Menu minimisation
Left side menu, the main way to navigate around the LockVue web portal
User profile
Locks
The My Locks page displays the locks available to your account and is also where you can activate new locks.
Click on column headings to sort locks
The arrow can be used to show or hide an extra information slide out
Use the boxes below the headings to filter the displayed locks
Register a new lock in the system with the 'Activate' button
Share a lock permission by ticking their check box and clicking 'Share'
- Only possible if you have Owner or Admin permissionUse 'Export As' to export your lock data to a .pdf or .csv file
Use the pencil icon to edit lock data
For more detail and information about managing locks and sharing access see:
The Unlocked Status tab will populate certain locks that have been left unlocked, or with locks that can be locked and unlocked via the mobile app.
Remote Unlock
This feature is still under construction.
Permissions
The Permissions page displays all permissions granted to locks that your account is Owner of or has Admin access to.
Use the search boxes to search by lock, permission type and user
Click on column headings to sort permissions
Revoke permissions by ticking their check box and clicking 'Revoke' at top right
The arrow on right side can be used to show or hide an extra information, slide out
For more information about managing lock permissions see:
Lock Groups
The Lock Groups page allows for managing access to multiple locks at once.
Add a new lock group with the 'New Lock Group' button
Arrange lock groups as a table or grid view with the options tab
Filter and search for Lock Groups using the Search box
Access Lock group functions with the three-dot menu
Click Add Locks to create another lock and permission
Share the lock group with another user
Delete the group
Remove a lock from the group
For more information and detail about Lock Groups see:
Teams
The Teams page allows for managing the access of multiple users at once.
Add a new Team by click 'New Team' at top right
Arrange teams as a table or grid view by click options next to 'New Team'
Filter and search for Teams using the Search box
Access Team functions such as renaming, sharing, editing team by clicking the three dot submenu button
Click Add Member to create another member and permission,
Remove a member and its permission by clicking the rubbish bin icon next to the member's name
Remove team by clicking Delete. This removes all team members and permissions
For information and details about Teams see:
Activity
Lock Activity
The Activity pages allows you to see what's been going on across your Owner and Admin locks, and your Lock Groups and Teams. You can only see activity of locks that you have Owner or Admin access to.
Default view is 'Access Events' that just shows lock access activity. You can change this by selecting the appropriate option at top right
'Admin Events' shows lock management activity such as permissions grants and revokes
'All Events' combines the Access Events and Admin Events views
Use the date options to narrow or expand range or select the day option for 1D, 7D, 30D or 90D
Use the search boxes to search by lock, activity and user
The arrow on right side can be used to show or hide an extra activity information, slide out
Group Activity and Team Activity
The Group and Team activity pages provide a history of group of teams changes such as, new, revoked, edited, and by which administrator.
The style of these tabs is the same as in Lock Activity.
Reports
The reports page allows administrators to monitor lock and user activity.
Device Exception
The Device Exception page reports any instances where a LockVue account has opened a lock using multiple mobile phone devices. Search by date up to a maximum of 90 days.
Some valid reasons are they have upgraded or replaces their mobile, or another persons phone was required in an emergency. The administrator can validate by contacting the user.
This report will also identify those without approval who are operating multiple phone devices and those who may be carrying out non-permitted activity. The administrator may choose to revoke their permissions.
Export Reports
The Export Report option allows Admins to run a report and generate a .csv file that lists lock, user and admin activity up to a maximum of 90 days.
This data can be used to monitor lock point utilisation, reconcile user permit compliance, incident event investigations, site check-in protocols, audit contractor time on the ground with that invoiced, asset tracking and scheduled visits.
Support
If you need any support you can open this help desk by selecting Support in the left side menu.