If you're unable to login to either the LockVue web portal or LockVue mobile app, it is most likely because:
You're denying the "open in another app" or similar prompt.
LockVue authentication may need to open your device's web browser
Please ensure you say 'yes' or similar to requests to open in another app
You can uninstall and reinstall the LockVue app if you don't see a prompt
You used an incorrect email or password
You haven't yet registered or verified an account
LockVue Password Reset
Open the mobile app or the web portal and on the login pages, look for the "Forgot your password?" option.
In the mobile app, you will need to first pick 'Login and Register'
On the login page of the mobile app, select the 'Forgot Password' option
Enter your email address into the box, taking care with spelling, then click the 'Request Password Reset' button
Within a few minutes you should receive a "Reset your password" email from LockVue
Open the link in the email, enter your new information, and your password will be updated
If you have issues with the link, please copy and paste the full link from the email into your device web browser
Once you see the success message, you should be automatically signed in to LockVue and can use your new password
Please note: if you have not yet verified your email address, your first login after the account reset will prompt you to do so.
If you don't receive the "Reset your Password" email from LockVue
Check your Junk and Spam filters and other mail folders:
If the email is here then you can click the link in the email to complete the process
Some mail providers may require that you first mark the message as safe
Some mail providers allow you to configure you account to automatically direct mail to various different folders like Gmail's "Promotions" and Outlook's "Other". Check these folders if you have them.
If an email is not in your email Inbox, Junk/Spam or other folders, then you likely haven't registered an account with LockVue yet. Go through the registration process. See Registering for an account.
Also check with your IT and/or Network administrators if emails from [email protected] are being blocked.