LockVue Support

There are a few colours that your HD Padlock may show. 

Follow the jumpstart procedure to temporarily activate the lock

<a href="https://helpdesk.lockvue.com/en/articles/12946857-noke-hd-padlock-battery-change" rel="nofollow noopener noreferrer" target="_blank">Change the battery</a>

- Follow the jumpstart procedure to temporarily activate the lock
- Remove the shackle 
- <a href="https://helpdesk.lockvue.com/en/articles/12946857-noke-hd-padlock-battery-change" rel="nofollow noopener noreferrer" target="_blank">Change the battery</a>

If you have any questions or need assistance, our support team is here to help.

Please reach out to us at <a href="mailto:support@lockvue.com" rel="nofollow noopener noreferrer" target="_blank">support@lockvue.com</a> or visit our support portal: <a href="https://support.lockvue.com/">https://support.lockvue.com</a>.

Noke HD Padlock - Troubleshooting

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Green	Red	Purple
Successful unlock action or shackle remove operation	Lock is now secured	Unwanted signal
Lock is unlocked.	Lock is locked.	Contact LockVue Support.

Noke HD Padlock - Troubleshooting

Lock Lights

There are a few colours that your HD Padlock may show.

If your lock is not responding:

Support